What is a custom channel?
A custom channel is a feature that enables hoteliers to implement Velma on any platform(other than the website and social media) on the internet where the hotel or the group is distributed/advertised. Velma will respond in the new platform exactly the same way she does on the website.
What are the use cases?
1/ Your hotel is promoted on 3rd party platform like the website of a travel agency
2/ As a hotelier you wish to sort the conversations coming from mobile or another device from the conversations coming from Desktop.
What are the advantages:
1/ Track the performance of your channels
2/ Have robust reporting that can help you in your strategic decision-making
How does it work?
1/ Once the customized you will be able to filter the conversations on the new channels
2/ The leads generated on the new channel will show in the reporting section with their distinctive logo
3/ Our dashboard will generate stats on the total number of conversations on the new channel
How to benefit from this feature?
Contact your account manager at Quicktext.
He/she will share with you a script similar to the example below
<!-- Script start -->
<script src="https://cdn.quicktext.im/widget.min.js" data-license="8uy6B-9xy4" data-in-source="XCvg785nJH"></script>
<noscript>
<a href="https://www.quicktext.im/" title="Hotel AI Chabot and Guest Communication">Quicktext hotel chatbot</a>
</noscript>
<!-- Script end -->
Share the script with your webmaster in order to place it on the adequate URL.