Velma is able to handle messages that your visitors send to your Facebook page the same as she does on your website.
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Please ensure that you verify your contract to confirm whether the channel is already included. If it is, please contact your Quicktext Representative to enable the channel for you
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Make sure that you have Administrator access right to the Facebook page you want to connect.
PS: To Get the best results of your Facebook integration we recommend that you create a dedicated administrator only to connect Quicktext with. -
Enable Messaging on your Facebook page.
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Disable automated replies on your Facebook page
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From Quicktext Dashboard, go to Channels
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Click on Setup
- Follow the step by step guide here