How to increase the number of conversations with Velma on my website?

Elevate engagement for more conversations and bookings with an appealing chat avatar and a crafted welcome message.

The synergy between a unique chat avatar and a well-crafted welcome message substantially enhances a chatbot's engagement and success, establishing a positive initial experience. To optimize our solution's benefits, it's vital to encourage website visitors to interact with Velma, addressing the needs of your customers and guiding them through the decision-making process to secure bookings at your establishment.

We have two elements for personalization: a pre-chat "bubble" welcome message before the chat window opens and a introduction message once the chat is initiated. You can use both in combination to:

1. Assure customers of Velma's capability to address their inquiries.
2. Guarantee that they won't receive marketing emails unless actively requested.
3. Draw attention to specific promotions.

To do this, simply customize the bubble message or widget introduction.

Go to Settings /  Velma / Velma's introduction messages

or click here: https://app.quicktext.im/bot-integration

You have the option to showcase the message for a set duration, such as during a Black Friday promotion.

1. Assure customers of Velma's capability to address their inquiries.

One illustration could involve reassuring the customer that the chatbot goes beyond being a basic tool; it is a knowledgeable resource prepared to handle a diverse array of questions and concerns.

2. Guarantee that they won't receive marketing emails unless actively requested.

While we request the customer's name and email, it's crucial for them to comprehend that this information isn't gathered for promotional purposes. Instead, it is solely to facilitate potential contact regarding their inquiry.

Before proceeding, make sure to enable the opt-in and privacy policy settings in the designated section: https://app.quicktext.im/q-settings

3. Draw attention to specific promotions.

Consider highlighting a particular promotion currently active for a set period to boost sales.

In conclusion, the integration of a distinctive chat avatar and a welcoming introductory message is crucial for establishing a positive, engaging, and trustworthy environment for users interacting with a chatbot. These elements not only enhance the overall user experience but also play a key role in capturing attention, fostering more conversations, and increasing the probability of securing bookings.