If you are sending automated emails after a chat, you need to update your Privacy Policy.
When updating your website's Privacy Policy to use Q-mail in compliance with the General Data Protection Regulation (GDPR), it is important to note that sending automated emails after a chat session is considered a legitimate interest under GDPR. This means that explicit consent from customers is not required, unlike for newsletters.
Simply adding a mention in your Privacy Policy is sufficient to inform your customers about how their data will be processed. You can use our template as inspiration for this update.
"In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals regarding the processing of personal data and the free movement of such data, the Client is informed that personal data provided through the chatbot will be processed by Quicktext.
As part of our Revenue Recovery model, we collaborate with re-marketing service companies to send email reminders if you abandon your cart without completing a purchase. This is solely to remind customers to complete their purchase if they wish. The re-marketing service companies capture your email ID and cookies in real-time to send these reminders. However, the customer's email ID remains the property of [hotel name company] and will be treated according to our Data Policy.
The Client may object to this processing at any time without it affecting or limiting the performance of the main contract."
The provision of these mentions in no way places any liability on Quicktext